Careers & Volunteers
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Patron Services Manager
Rental Coordinator
Event Operations Associate
Technical Overhire
Internships
Volunteer Opportunities
Patron Services Manager
Reports to: Executive Director
Supervises: Assistant Patron Services Manager, Box Office Staff, House Managers, Concessions Staff, Volunteers
Works closely with: Production, Marketing, Development, Finance, External Vendors
Wages: Full Time, Exempt, $54,000 annualized
The Patron Services Manager oversees all public-facing operations, serving as a primary point of contact for audiences and community partners. This role manages box office, front of house, concessions/bar, and the overall patron experience.
Hours
- Primarily on-site
- Tuesday–Friday, 12:00 PM–6:00 PM
- Evenings and weekends required based on events
Core Responsibilities
Box Office and Ticketing
- Administer ticketing system (setup, pricing, comps, reporting)
- Manage all box office operations and ticket sales
- Ensure reconciliation and coordination with Finance
Front of House Operations
- Oversee all front of house operations
- Hire, train, schedule, supervise FOH staff
- Establish and enforce policies (late seating, accessibility, refunds)
- Serve as escalation point for patron concerns
- Lead high-priority events (opening nights, galas, etc.)
- Shape full patron journey from purchase to departure
- Gather feedback and improve experience
- Maintain data across ticketing and POS systems
- Produce attendance and revenue reports
- Identify opportunities to improve efficiency and revenue
Concessions and Bar
- Manage concessions/bar operations (staffing, inventory, pricing)
- Ensure compliance with licensing and alcohol service
- Coordinate offerings with events
- Track sales and inventory with Finance
Receptions, Hospitality, and Catering
- Liaison for receptions, donor events, hospitality
- Coordinate with caterers and vendors
- Oversee execution of special events and rentals
Qualifications
We recognize that strong candidates gain skills in many ways. We encourage individuals with equivalent or related experience to apply.
- Strong written and verbal communication
- Multilingual preferred (Spanish, Portuguese, Armenian, Pashto)
- Highly organized with strong follow-through
- Ability to manage multiple priorities and deadlines
- Experience in customer service, hospitality, events, or administration
- Comfortable with Microsoft 365 and ticketing systems (AudienceView a plus)
- Ability to work independently and collaboratively
- Strong problem-solving in live event settings
- Warm communicator who builds trust with patrons and staff
- Calm and solutions-oriented under pressure
- Proactive, adaptable, team-oriented
- Interest in arts and community-based work
Benefits
- Health insurance (BlueCross Blue Shield HMO)
- Optional dental and vision
- Unlimited PTO after 3 months
- Campus fitness center membership
- Shuttle service
- On-campus food options
- Additional campus amenities
Equity
The Mosesian Center for the Arts is an equal opportunity employer and encourages applicants of all backgrounds and lived experiences.
About
The Mosesian Center for the Arts is a multidisciplinary arts center in Watertown, MA, serving over 20,000 visitors annually through performances, exhibitions, and education programs.
To Apply
Submit cover letter and resume: https://form.jotform.com/261026344672050
Questions: alianadelaguardia@mosesianarts.org
Rental Coordinator
Reports to: Director of Production and Facilities
Works closely with: Production and Finance
Wages: $22.00/hr, Non-Exempt, W2, Hybrid after 3 months
The Rental Coordinator services a portfolio of event rental clients, guiding them through the full intake process. This role ensures a friendly, smooth, clear, and welcoming client experience by managing communications, preparing contracts and invoices, answering questions, and supporting clients at each step.
Core Responsibilities
Rental Inquiry Management and Triage
- Serve as first point of contact for assigned rental inquiries
- Maintain centralized list of rental requests and availability
- Respond promptly and professionally to inquiries
Quotes, Invoicing, and Payment
- Prepare rental estimates in QuickBooks
- Send invoices through QuickBooks
- Ensure timely payment in coordination with Finance
Contracts and Documentation
- Prepare contracts using DocuSign
- Make small adjustments to contracts (signers, CCs, etc.)
- Collect certificates of insurance and required documentation
- Ensure all documents are filed digitally
- Maintain organized, consistent digital filing system
Qualifications
- 2–4 years experience in customer service, hospitality, event coordination, or arts administration
- Strong interpersonal skills with an outgoing, welcoming, professional demeanor
- Ability to remain calm under pressure and deescalate challenging situations
- Excellent written and verbal communication
- Highly organized with strong attention to detail and ability to manage multiple projects
- Comfortable with contracts, invoices, and scheduling systems
- Proficient in Microsoft 365 and willing to learn QuickBooks and AudienceView
- Ability to collaborate across departments and with a wide range of clients, from theatrical to corporate
Benefits
- Campus fitness center membership
- Shuttle service to/from campus
- On-campus food options
- Additional campus amenities
Equity
The Mosesian Center for the Arts is committed to creating an inclusive, welcoming, and equitable workplace. We encourage applicants even if they do not meet every qualification.
About
The Mosesian Center for the Arts is a multidisciplinary arts center serving over 20,000 visitors annually, supporting artists and community engagement through performances, exhibitions, and education programs.
To Apply
Submit cover letter and resume: https://form.jotform.com/261054135297153
Questions: riverhayes@mosesianarts.org
Event Operations Associate
Reports to: Director of Production and Facilities
Works with: Finance
Wages: $22.00/hr, 20 hrs/week and as needed, Non-Exempt, W2, Hybrid after 3 months
The Event Operations Associate supports the administrative and coordination side of live events operations. This work supports rental coordination, production workflows, and event logistics from an operational standpoint. Rental coordination may include servicing a small portfolio of event rental clients, guiding them through the full intake process for a friendly, smooth, clear, and welcoming client experience.
Core Responsibilities
Rental Client Services
- Serve as the first point of contact for a small portfolio of rental inquiries
- Update a centralized list of rental requests and availability
- Respond promptly and professionally to rental inquiries
- Prepare rental estimates, invoices, rental contracts, and related documents
- Maintain a clear, organized, and consistent digital filing system
Administrative Responsibilities
- Assist with production paperwork (run sheets, schedules, tracking documents)
- Coordinate logistics across departments (production, front of house, rentals)
- Provide onsite administrative support during events as needed
- Additional duties as assigned
Qualifications
- Familiarity with theatrical or live event environments preferred
- Comfortable managing information across multiple projects
- Strong communicators, written and verbal, proactive problem-solvers
- Enjoys fast-paced environments and ability to remain calm under pressure
- Organized with strong attention to detail
- Able to use Microsoft 365 and willing to learn new systems
- Ability to work collaboratively across departments and with a wide range of clients, from theatrical to corporate
Benefits
- Campus fitness center membership
- Shuttle service to/from campus
- On-campus food options
- Additional campus amenities
Equity
The Mosesian Center for the Arts is committed to creating an inclusive, welcoming, and equitable workplace. We encourage applicants even if they do not meet every qualification.
About
The Mosesian Center for the Arts is a multidisciplinary arts center in Watertown, MA, presenting theater, music, dance, comedy, and exhibitions, with robust education programs and year-round gallery access.
To Apply
Submit cover letter and resume: https://form.jotform.com/261054135297153
Questions: riverhayes@mosesianarts.org
Technical Overhire
Current Hiring Focus: Stagehands, Admin, Programmers, Designers & General Overhire
The Mosesian Center for the Arts is entering an exciting new chapter. Our organization is in a time of transition, with a team of artists and a new generation of leadership at the helm. We are committed to fostering a vibrant, inclusive community rooted in creativity, collaboration, and celebration of the diversity that exists within our community.
As we grow, we are seeking skilled, reliable, and community-minded individuals to join our Technical Overhire Pool. These roles are essential to supporting safe, smooth, and high-quality experiences for our artists, audiences, and community partners across a wide variety of live events.
Current Hiring Priorities
We are actively hiring and prioritizing:
- Stagehands / Deck Crew (Run Crew, Carpentry, Electrics support)
- Lighting Programmers & Console Operators (ETC)
- Designers (Lighting, Audio, and other live event production disciplines)
- General Technical Overhire (flexible/varied skillsets across departments)
Additional Hiring Area: Administrative & Production Support (Overhire)
We are seeking individuals interested in the administrative and coordination side of live events and arts operations. This work supports rental coordination, production workflows, and event logistics from an operational standpoint.
This role is ideal for those with a background or interest in:
- Arts administration
- Stage management or production support (non-lead roles)
- Event coordination or company management
Responsibilities may include:
- Supporting rental coordination processes (communications, scheduling, documentation)
- Assisting with production paperwork (run sheets, schedules, tracking documents)
- Coordinating logistics across departments (production, front of house, rentals)
- Providing onsite administrative support during events as needed
Ideal candidates:
- Have familiarity with theatrical or live event environments
- Are highly organized and detail-oriented
- Are comfortable managing information across multiple projects
- Are strong communicators and proactive problem-solvers
We are currently well-staffed in the following areas, but may reach out as needs arise:
- Audio Engineers (A1/A2)
- Technical Supervisors / Lead Technicians
About You
- You value safety, collaboration, and a well-run production environment.
- You thrive in a fast-paced, live event setting with shifting needs.
- You’re excited about supporting live performance, BIPOC & LGBTQ+ artistry, and community-centered work.
- You’re dependable, communicative, and comfortable working independently or as part of a team.
Qualifications
Stagehands / Deck Crew:
Prior backstage, theatrical carpentry, electrics, or run-crew experience preferred.
Lighting Programmers/Operators:
Experience with ETC consoles; ability to read plots and execute designer notes.
Designers:
Experience developing and executing production designs in theatrical or live event settings; ability to collaborate with production teams and adapt to venue resources.
Audio (A1/A2 & A/V Techs):
Experience with digital consoles (Behringer X32 preferred), wireless mic management, and basic A/V setups. Experience with QLab is preferred.
All tech positions:
- Ability to lift 25–50 lbs, climb ladders, and work safely around theatrical equipment
- Ability to work at heights (~40’) and operate lifts (Genie or similar)
- Industry experience strongly preferred, but emerging technicians with baseline skills are encouraged to apply
Hours & Pay
- Part-time, event-based positions (primarily evenings and weekends; occasional weekday load-ins)
- Flexible scheduling based on availability and production needs
- Hourly rates start at $22/hour; Lead/Supervisory roles paid at higher rates based on experience
- W9 independent contractor positions
How To Apply
Please send a note of interest and resume (if available) to:
River Hayes, Director of Production & Facilities
riverhayes@mosesianarts.org
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Internships
The internship program is an opportunity for students in grades 6-12 to grow as artists, educators, and leaders. Students will gain real-world experience in the arts and mentorship to best facilitate their growth. Interested students should complete an Internship Application Form. If you would like to send a resumé (optional) or you have any questions please email education@mosesianarts.org.
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Volunteer Opportunities
Our volunteer program connects community members to volunteer opportunities within the organization. Our volunteers contribute significantly to many areas of MCA including ushering for events, teaching assistance, event set-up and break-down, and other program and administrative support. It is a great way to give back to your community! To become a volunteer, please contact patronservices@mosesianarts.org.
